Change is a constant in federal agencies, where new administrations, redesigned programs, and shifting priorities can reshape the workplace landscape. However, one element remains steadfast amidst these transformations: the people who carry out the mission. Former FEMA Administrator Deanne Criswell and former FEMA Assistant Administrator John Rabin shared their insights on leading through disruptive periods, offering valuable lessons for federal employees and leaders navigating similar challenges.
The federal workforce is no stranger to change, but the impact on employees is often underestimated. Criswell emphasized the importance of recognizing the toll that constant change can take on staff, even when necessary. Rabin highlighted the relentless nature of FEMA’s work, where disasters don’t wait for organizational priorities to settle. This dynamic environment requires leaders to prioritize and create capacity, ensuring their teams have the downtime needed to recover and prepare for the next challenge.
Embracing Uncertainty as a Leadership Tool
One of the most counterintuitive lessons from Criswell and Rabin’s conversation is that uncertainty doesn’t weaken leadership; it can strengthen a team when acknowledged. Rabin advocated for getting “very comfortable being uncomfortable,” a mindset that involves openly communicating what is known, unknown, and still being figured out. Criswell added that strong leadership isn’t about having all the answers but about asking the right questions. This approach fosters psychological safety, allowing team members to voice concerns and potential consequences that leaders might overlook.
The Mission as a Stabilizing Force
When priorities shift, federal employees can find stability by reconnecting with their mission’s core purpose. Criswell advised returning to the North Star—the fundamental reason for joining public service. At FEMA, this means helping people before, during, and after disasters. While the methods and programs may evolve, the mission remains a constant anchor. By aligning current work with this overarching goal, employees can navigate change more effectively and maintain a sense of purpose.
Leaders play a crucial role in supporting their teams through change. Criswell and Rabin underscored the importance of being present, listening to team members, and acknowledging their experiences. Reminding employees of the mission’s significance can reinvigorate their commitment and resilience. As Rabin noted, “You can’t separate FEMA: the mission, from FEMA: the people.” This principle applies broadly to federal agencies, where the work may change, but the people remain the constant force driving the mission forward.
For federal employees experiencing significant change, listening to the full conversation with Deanne Criswell and John Rabin on Fed Thread can provide detailed insights and practical strategies for navigating these challenges.
